Shipping policy

Shipping Policy

Zayvia Naturals

Thank you for shopping with Zayvia Naturals. We aim to deliver your herbal products safely and promptly. Please review our Shipping Policy below for details on processing, delivery, and tracking.

1. Order Processing

  • All orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays).

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • You will receive an order confirmation once your order is placed and a dispatch notification once it has been shipped.

2. Shipping Coverage

  • We currently deliver across Pakistan.

  • For remote or rural areas, delivery may take slightly longer than standard timelines.

3. Delivery Timeframes



Location Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.) 2–4 business days
Other Cities & Towns 3–6 business days
Remote Areas 5–8 business days

Note: These are estimated timelines. Actual delivery may vary due to courier performance, weather, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

  • Free shipping may be offered on orders above a certain amount during promotional periods.

  • Cash on Delivery (COD) orders may include an additional handling fee, which will be shown at checkout.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS or email (where available).

  • You can use this tracking number to monitor your shipment through our courier partner.

6. Delivery Attempts

  • Our courier partners will make up to 2–3 delivery attempts. Please ensure someone is available at the provided address to receive the order.

  • If delivery fails due to an incorrect address, unavailable recipient, or refused delivery, the order may be returned to us. In such cases, re-shipping charges may apply.

7. Incorrect or Incomplete Address

  • Please provide a complete and accurate delivery address (house number, street, area, city, and postal code) along with a working phone number.

  • Zayvia Naturals is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delayed or Lost Shipments

  • While we strive for timely delivery, Zayvia Naturals is not liable for delays caused by couriers, natural events, strikes, or circumstances beyond our control.

  • If your order is significantly delayed or lost in transit, please contact us at zayvianaturals@gmail.com or 03257796098, and we will coordinate with the courier to resolve the issue.

9. Damaged Packages

  • If your package arrives damaged or tampered with, please refuse to accept it (where possible) or contact us within 48 hours of delivery with photos of the package.

  • We will arrange a replacement or refund as per our Return & Refund Policy.

10. International Shipping

  • Currently, we do not offer international shipping. We only deliver within Pakistan. Please stay tuned for future updates.

11. Contact Us

For any shipping-related questions, please reach out to us:

Zayvia Naturals

  • 📧 Email: zayvianaturals@gmail.com

  • 📞 Contact: 03257796098