Refund policy

Return & Refund Policy

Zayvia Naturals

At Zayvia Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused, unopened, and in its original packaging.

  • The seal is intact and the product is in resalable condition.

  • You have proof of purchase (order confirmation or receipt).

Due to the nature of our products (herbal supplements and natural formulas), opened or used products cannot be returned for health and safety reasons.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been opened, used, or damaged after delivery.

  • Products without original packaging or with a broken seal.

  • Items purchased during clearance or promotional sales (unless defective).

  • Products returned after the 7-day window.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A clear photo of the product and packaging

  • A brief description of the issue

We will arrange a replacement or a full refund, including any shipping charges, at no extra cost to you.

4. How to Request a Return

To initiate a return, please contact us:

  • 📧 Email: zayvianaturals@gmail.com

  • 📞 Contact: 03257796098

Please include your order number and reason for return. Our team will respond within 2–3 business days with further instructions.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued via the original payment method (bank transfer, easypaisa/jazzcash, or cash on delivery adjustment, as applicable).

  • Shipping charges are non-refundable unless the return is due to our error (damaged/incorrect product).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at zayvianaturals@gmail.com within 48 hours of delivery.

7. Order Cancellation

Orders can be cancelled before dispatch. Once the order has been shipped, cancellation will be treated as a return and will be subject to the conditions above. To cancel an order, contact us immediately at 03257796098.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account or payment app again.

  2. Contact your bank/payment provider, as processing times may vary.

  3. If the issue persists, contact us at zayvianaturals@gmail.com and we will assist you.

9. Contact Us

For any questions regarding returns or refunds, please reach out to us:

Zayvia Naturals

  • 📧 Email: zayvianaturals@gmail.com

  • 📞 Contact: 03257796098